This article was written by Melinda Gao Principal Solicitor at W & G Lawyers.
Every time a client first approaches our firm, they are often “interrupted” by a series of questions: please present your identification, please confirm your details, please wait while we run a conflict-of-interest search. Some clients feel puzzled, or even a little annoyed, viewing this as bureaucratic red tape that slows down resolving their problem. But as practising lawyers, we want to say to every client in earnest: identity verification and conflict-of-interest checks are not only our legal obligation — they are the first line of defence protecting your own lawful rights and interests.
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