Lu (Angela) Xu | 徐璐
Admin & Paralegal Support
Professional Background
Angela works in an administrative and legal support role at the firm, assisting solicitors with document organisation, system data entry, and the management of day-to-day administrative matters. She is familiar with the operational procedures of a law firm and works efficiently with the team to provide reliable back-end support while ensuring that information is recorded accurately and in a timely manner.
Angela is also responsible for updating website content and maintaining essential information, helping to ensure that the firm’s external presentation remains professional, consistent, and well-managed.
Administrative and Service Focus
Angela handles client visits, telephone enquiries, and email correspondence in a professional, courteous, and efficient manner, ensuring that information is communicated clearly and accurately while assisting solicitors with preliminary communications and arrangements.
She supports solicitors with document organisation, filing, and system data entry to ensure that records are complete, traceable, and compliant with internal procedures and regulatory requirements.
Angela also undertakes regular website content updates and maintains the accuracy and consistency of core information to support the firm’s online presence and presentation.
In addition, she assists in establishing and maintaining orderly filing and database systems, improving document retrieval efficiency while ensuring that document storage practices align with compliance and risk management requirements.
With bilingual communication skills in both English and Chinese, Angela is able to assist clients from diverse backgrounds and support the firm in cross-cultural communication and service delivery.
Strengths and Experience
Angela brings more than 10 years of experience in front desk customer service and sales, and she also worked for three years in a front desk management role at a tutoring institution. During that time, she was responsible for student record entry, scheduling of classes, and coordination of teachers’ timetables, which enabled her to develop strong organisational, coordination, and client communication skills.
This experience allows her to remain efficient, organised, and composed in fast-paced, high-volume, and multi-tasking work environments.
Community and Values
Angela values her connection with the community and understands that the work of a law firm is not limited to handling legal matters, but also includes providing clients with timely, dependable, and personable support. In her daily work, she pays close attention to detail and approaches every administrative and client service task with care, contributing to an efficient, orderly, and supportive communication environment for both clients and colleagues.
She believes that good service is built on sincerity, patience, and a strong sense of responsibility. Whether welcoming clients, handling documents, or assisting with the firm’s public-facing information, Angela approaches her work with professionalism, diligence, and a genuine willingness to help, supporting the firm in delivering quality service to the community.
Interests
Angela enjoys travelling and exploring the food and culture of different countries. She also values opportunities to experience local ways of life more deeply. This openness and curiosity are reflected in her positive approach to work and her commitment to continuous learning.
Email: admin@wglawyers.com.au
Mobile: 0485 570 815
Wechat ID: wglawyers01