Na (Lena) Li |李娜

Office Administrator

Legal Administrative Assistant — W & G Lawyers

Na is an organised, client-centred administrative professional who supports our front-of-house operations, matter coordination, scheduling, and document handling. With hands-on experience across education services, retail operations, and small-business management, she brings calm efficiency, attention to detail, and a service mindset to every client interaction.

Professional journey

Na’s career reflects steady growth in roles that demand accuracy, initiative, and clear communication. She has managed enrolments and attendance records, coordinated timetables, maintained databases, handled reception, and prepared materials for teams—experience that translates directly to the fast pace of a legal practice. She also brings retail POS and stock-control discipline, together with small-business ownership experience, giving her a practical understanding of process, compliance, and client expectations.

Administrative focus

Na’s day-to-day focus includes client reception and enquiries, diary and appointment coordination, file and records management, and billing/payment support. Proficient in Microsoft Office and bilingual in Mandarin and English, she helps ensure information is captured accurately and communicated clearly to both clients and the legal team.

Community and values

As a multilingual professional serving Brisbane’s diverse community, Na values respectful, timely communication and a welcoming front-desk experience. Her background working closely with families, students, and customers informs her patient, solutions-oriented approach to client

Approach

  • Clear communication: courteous client reception, prompt enquiry handling, and accurate message-taking.
  • Operational reliability: disciplined scheduling, records maintenance, and follow-through.
  • Process discipline: POS accuracy, inventory/asset organisation, and fee processing support.
  • Team collaboration: proactive assistance to professional staff and readiness to streamline daily workflows.

Na’s professionalism and organisational strengths help our lawyers deliver a consistent, high-quality client experience across every matter.

Email: office@wglawyers.com.au; info@wgservcorp.com.au   

Mobile: 0415 088 966 | 07 2810 5888